Your Privacy

At Poétique ("we", "us", or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website [insert website URL], purchase products from us, or sign up for our email list. By using our site, you agree to the terms outlined in this policy.

1. Information We Collect

When you visit our website or make a purchase, we collect certain personal information in order to provide you with our products and services. The types of information we collect include:

Personal Information: When you make a purchase or sign up for our email list, we may collect your name, email address, shipping and billing address, payment information (such as credit card number), and phone number.
Usage Data: We collect information about how you use our website, including IP addresses, browser type, device information, and pages visited. This information is used to improve the functionality and user experience of our site.
Email List: If you voluntarily sign up for our email list, we collect your email address. We use this information to send you promotional emails, newsletters, and other updates related to our products and services. You may opt out at any time using the unsubscribe link in the email footer.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including sending order confirmations, shipping updates, and invoices.
To communicate with you about your account, transactions, and promotional offers.
To improve our website’s functionality and performance, and enhance the customer experience.
To send you marketing communications, if you have opted in to receive them.
To comply with legal obligations and resolve disputes.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with third-party service providers who help us operate our website, process payments, and deliver products (e.g., shipping companies, email marketing platforms). These providers are contractually obligated to protect your data and use it only for the purpose of providing services to us.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Email Communications

If you sign up for our email list, you will receive periodic communications from us. You can unsubscribe from these emails at any time by clicking the "unsubscribe" link in the footer of our emails. Please note that even if you unsubscribe from promotional emails, we may still send you transactional emails related to your orders (e.g., order confirmations, shipping notifications).

5. Data Security

We take reasonable steps to protect your personal information by using industry-standard security measures such as encryption, firewalls, and secure server protocols. However, no method of transmitting data over the internet or storing data is 100% secure, and we cannot guarantee absolute security of your personal information.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and collect usage data. Cookies are small text files placed on your device that allow us to recognise your browser and remember your preferences. You can control cookie settings through your browser, but disabling cookies may affect your experience on our site.

7. Changes to This Privacy Policy

We may update this Privacy Policy as necessary from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Effective Date" at the bottom of this page. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us via email and we will gladly offer assistance:

hello@poetiquestudio.com

Effective: November, 2024

Last updated: November, 2024