Returns

At Poétique, our goal is to create products of exceptional quality and design, and we strive to ensure our customers will be completely satisfied with their purchase.

As purveyors of paper crafted goods, we understand the delicate nature of our products and their susceptibility to their environments and the manner in which they are handled.

As such, great care is taken at each step from production and packaging, to packing and dispatch, to ensure you receive your goods in excellent condition.

In the rare event that your product arrives faulty, damaged, or not as described, please contact us via email within 48 hours of receiving your order, and we will gladly replace it with a new one free of charge.

Please understand that we are unable to offer refunds or exchanges in the event that you change your mind after receiving your order.

Should you have any other concerns regarding your purchase, please reach out — we are here to help!

 

hello@poetiquestudio.com